$3000. shed, paint is peeling...what to do?

Here's the deal:

We ordered a shed to be custom built for us from a reputable garden center. They have their sheds built in PA and then they are sent to the location and then delivered to us. The man called and said the shed had arrived, so we decided to drive down and take a look at it. We went to the garden center and I noticed that some paint was peeling on the hinges and top vents and that there was some very noticeable glue around one of the windows. This shed wasn't cheap and since we had it custom built I had expected better quality than this. I think that they should do something to fix this or at least knock the price down a little. I don't want to be a jerk about it, but is there a way that I can tactfully address this situation? What would you do?

$3000. shed, paint is peeling...what to do?
Take pictures, take pictures, take pictures!!! Then I would talk to the salesman that you dealt with. You must have signed a contract, yes? Read the fine print and see how you can dispute the charge (I hope you used a credit card, they work great for disputes).If the salesman doesn't want to help or you feel isn't helping you, go higher up the ladder. I work in retail, and they should be able to help you fix this problem.

Best of luck,

CathyH
Reply:dont buy it
Reply:I'd take the sales person out to look at the shed and let them know that peeling paint and conspicuous glue are not acceptable. I would insist that these two problems be fixed before you take delivery.

You can stand your ground and still be firm and polite about it.

"No. I'm not taking delivery until these problems are fixed."
Reply:Even though these appear to be "cosmetic" problems, the shed is new, and should look nice.

Address your complaints to the customer service dept , supply them with a DETAILED list (keep a carbon copy for yourself) and tell them you will NOT accept delivery of the shed in it's present condition.

.

If you are willing to fix things youself, decide in advance what it will cost you (in time %26amp; materials) so you can decide what a proper discount would be.

Make an offer to accept a discount on the shed in exchange for you fixing the problems yourself.

If they will not fix things and their discount offer is less then what you feel is fair, refuse to accept the shed.
Reply:Cathy already said what I was going to. It's sound advice. I too work in a similar (if not the same) type of store and know the ropes.

lip chap